The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World Product Form:Hardback The great feature of skills

The great feature of skills is that they are self-perpetuating

Author(s): Joel Sklar

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with material arranged into increasingly sophisticated topics beginning with the most obvious or explicit layers (claims) and moving to more implied or 'hidden' layers (assumptions

The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World Product Form:Hardback The great feature of skillsAuthor(s): Beemer, C. Britt, Shook, Robert L. Whether you run your own company or work for a large corporation, establishing customer loyalty is a prerequisite for business growth. In The Customer Rules, C. Britt Beemer, a leading consumer research and marketing consultant, and bestselling business author Robert Shook offer practical advice on how to build a robust company culture based on the concept of unsurpassed customer service designed to