Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour BSB Core units FBPFSY1002 Follow work

Core units FBPFSY1002 Follow work procedures to maintain food safety FBPOPR1017 Follow work procedures to maintain quality FBPOPR2074 Carry out manual handling tasks FBPPPL1001 Communicate workplace information FBPWHS1001 Identify safe work practices Elective units MSMENV272 Participate in environmentally sustainable work practices TLID0006 Move materials mechanically using automated equipment FSKDIG001 Use digital technology for short and basic workplace tasks FSKLRG002 Identify strategies to respond to short and simple workplace problems If you require RPL Kits with comprehensive benchmarking

Core units AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Core units FBPFSY2002 Apply food safety procedures FBPFSY3003 Monitor the implementation of food safety and quality programs FBPOPR2070 Apply quality systems and procedures FBPPPL3004 Lead work teams and groups FBPSUG3008 Analyse and convey workplace information FBPWHS3001 Contribute to work health and safety processes FSKNUM031 Apply specialised mathematical calculations for work MSL973013 Perform basic tests Elective units FBPOPR3004 Set up a production or packaging line for operation FBPOPR3019 Operate and monitor interrelated processes in a production or packaging system FBPGRA3006 Implement a paddy receival and grain cleaning process FBPGRA3007 Implement a rice blending and cleaning process FBPGRA3008 Implement a rice colour sorting process FBPGRA3009 Implement a rice flour break process FBPBPG3002 Operate the labelling process If you require RPL Kits with comprehensive benchmarking

Communicate professionally using sector-specific terminology

Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour BSB Core units FBPFSY1002 Follow workOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these